kate spade bag

About a month ago, I had an incident with a red coat from MakemeChic that had bled on my white Kate Spade bag. (If you missed the post, click here.) I was SO mad about it. I adore this bag, and I had honestly thought I ruined it. BUT, fortunately, it was able to be saved.

It obviously took a long time for Lawrence Cleaners to get the stain out, but they were able to remove it. THANK GOD. And they charged $40 for their service. I’m very happy to report, MakemeChic was an absolute dream to work with on resolving the matter, too! They responded promptly (despite it being the Chinese New Year), and we were able to work out how this would work best for me. They had even offered to send me $100 worth of merchandise, but I declined and asked instead for my cleaning bill to be covered (which was $40). They promptly paid this once I gave them the exact amount from Lawrence Cleaners.

kate spade bag

kate spade bag

I was so happy with how well this worked out! I never would have imagined that 1.) The stain would actually be able to be removed. 2.) That MakemeChic would be so awesome about the incident. They apologized profusely for it happening too.

They have actually sold out of this coat, but I was the only person who has reported such an issue with it. So, we suspect my coat may have been defective. And I also had a lot of questions from friends on whether or not I would get reimbursed for the coat as well, but that wouldn’t be necessary as I had not actually paid for this coat. MakemeChic had been a sponsor of mine for quite some time. (As a reminder, if you’re ever curious whether or not I paid for an item, any item I did not pay for will say “c/o*” in the “Where To Find” it section. This means “courtesy of.”)

kate spade bag

So, needless to say, it feels good to be reunited with my lovely bag! And I am SO happy with how MakemeChic handled this matter. (Also – they did not ask me to write this post. I just wanted to honestly say what I felt about the situation and give an update.)

whbm dress

Kate Spade Bag and Nine West heels

Did you ever have an online horror story with a happy ending? Let me know in the comments!

Where to find:

Purse: Kate Spade
Dress: White House Black Market (Old. Similar here & here.)
Heels: Nine West (They as SO comfortable, and this light gold color is on sale!)
Necklace: Gift from my husband (Similar here.)

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*c/o = courtesy of, meaning the company gave me the product to be used on my blog, and I did not pay for it. All opinions are my own, and I am not being compensated for a positive review.

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26 thoughts on “UPDATE to “My 1st Online Order Horror Story”

    1. haveclotheswilltravel Post author

      Yes! My thoughts exactly! Everyone makes mistakes from time to time, but if you own up to them and try to fix them – then that is really what matters. I’m really happy with how this all worked out. πŸ™‚ And thank you so much, Jodie!

      Reply

  1. Bryony Angell

    I can report a story of initial poor customer service on an ebay order than ended well. A wrong size arrived and while I got a return mailer label and a refund on the purchase, no offer to send the correct size was forthcoming, nor an apology for advertising the incorrect size to begin with. So I gave a negative review. The vendor followed up with me and issued a generous incentive credit to my paypal, and I intend to shop from them in the future. I revised my review and they were also very cute in calling me “An A+++ customer” on my customer review! I was very appreciative of how they tried to rectify the situation and told them as much. All good!

    Glad your issue ended well and that you were so reasonable on your end with declining what you deemed excessive remedy from make me chic. Keep on keepin on!

    Reply

  2. MimaMochi

    I am so happy to hear that this problem was dealt with so promptly. I do wonder though whether the brand would be accommodating to a normal person who doesn’t have a blog or the power to influence people’s purchases if this problem occurred. Nonetheless it is amazing you had your cleaning bill paid for.

    Adrianna xx

    http://mimamochi.com/

    Reply

    1. haveclotheswilltravel Post author

      Thank you so much! And I guess, I can’t answer that. Given that they didn’t ask me to write a blog post or update my previous one…I’m assuming they would do the right thing for someone who didn’t have a blog, though.

      Reply

  3. Joanna Joy

    I’m so glad that your bag got fixed. What a nightmare! Glad it turned out so well though. You look so Gorgeous and Classy in these photos and your smile is infectious. This is such a lovely post dear. As for me, I have often purchased things that later become ruined and try to put a brooch over it if it’s a small area and makes sense with the style.

    astylishlovestory.blogspot.com

    Reply

  4. Sarah @ Midwest Darling

    I’m so glad you got your bag cleaned! I would have been devastated if that happened to me and it couldn’t be cleaned. I recently bought a raincoat that I stained the first time I wore it πŸ™ The cleaner thankfully was able to get it out though. Thank god there are people out there who know how to fix these sort of things!

    Sarah
    Midwest Darling

    Reply

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