Have Clothes, Will Travel
Returns are an inevitable part of the shopping experience, but for some brands, their frustrating return policies can cause major headaches for customers.
Lately, on a digital forum, hordes of individuals have been airing their grievances about diverse brands and their unbending protocols.
A single discontented soul spilled the beans about their irritating encounter with the chic apparel label Aritzia – a brand they adore for its fashion-forward garments yet abhor for its stringent return policies.
According to the second user, they had a less-than-satisfactory experience with Lands End. After returning their items through the mail, they noticed their refund needed to be longer by about $10.
An exasperated user bared their soul about the vexing ordeal they faced with the return policy of Max Mara. They had purchased a $2000 coat, only to discover a 7-day exchange period with no returns.
Customers can only exchange the items for a different color or size of the same product. This new policy has frustrated some customers and restricted their options for returning or exchanging items.
Somebody expressed frustration with Maje’s return policy, stating that they received the wrong size and tried to return or exchange it. However, the customer received no response to their emails or phone calls.